Privacy Policy

We're not here to sell your data to random companies or spam you with junk. Here's what we actually do with your information:

• Program Design: Building training plans that actually work for YOUR body and goals, not some generic template.
• Coaching Communication: Our trainers need to know your history to give you proper guidance and avoid injury.
• Scheduling: Booking your sessions, sending reminders so you don't ghost us (we've all been there).
• Billing: Processing memberships, tracking payments, sending receipts. Standard business stuff.
• Progress Updates: Showing you how far you've come because sometimes you need to see those gains on paper.
• Facility Improvement: Understanding what's working and what needs fixing in our programs and space.
• Legal Compliance: Meeting Canadian privacy laws and keeping proper records. Not the fun part, but necessary.
• Emergency Contact: If something goes wrong during training, we need to know who to call.

Bottom line: we use your info to make you stronger and keep our facility running right. That's it.

We're pretty protective of your data, but there are a few situations where we might share it:

• Payment Processors: Companies like Stripe or Square handle the credit card stuff. They've got their own security measures in place.
• Email Services: We use email platforms to send you updates and appointment reminders. They don't get to use your info for anything else.
• Cloud Storage: Your data's backed up on secure servers. Think of it like a digital safety deposit box.
• Nutritionists & Specialists: If you're working with our nutrition team or physiotherapists, they'll need access to relevant info.
• Legal Requirements: If the law says we gotta hand something over (court orders, health emergencies), we'll comply.
• Business Transfers: If we ever sell or merge the business, your membership info would transfer to the new owners.

We'll never sell your personal info to marketers or data brokers. That's a hard line for us. Your training data isn't up for auction.

Under Canadian privacy laws (PIPEDA, specifically), you've got some solid rights when it comes to your personal info:

• Access: You can ask to see what info we've got on you. We'll send you a copy within 30 days.
• Correction: Spot something wrong? Let us know and we'll fix it. Nobody wants outdated injury info messing up their program.
• Deletion: Want us to erase your data? We can do that once your membership's done, though we might need to keep some billing records for tax purposes.
• Opt-Out: Don't wanna get marketing emails? Hit that unsubscribe button or tell us directly. We'll still send essential stuff like billing notices though.
• Data Portability: Need your workout logs or progress data for another trainer? We can export that for you.
• Restrict Processing: In certain situations, you can ask us to limit how we use your info.
• Lodge Complaints: If you think we've screwed up, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just shoot us an email at info@nexorincontinuum.info or give us a call. We'll sort it out.

Yeah, our website uses cookies - not the protein kind, unfortunately. These are little files that help the site remember you and work better:

• Essential Cookies: These keep you logged in and make the site actually function. Can't really turn these off without breaking everything.
• Analytics Cookies: We use these to see which pages people visit most, where folks are dropping off, that kind of thing. Helps us make the site better.
• Preference Cookies: Remember your settings so you don't have to reset everything every time you visit.
• No Ad Tracking: We don't use those creepy cookies that follow you around the internet trying to sell you stuff.

Most browsers let you control cookies through their settings. You can block them if you want, though some parts of the site might not work as smoothly.

We also use standard web analytics to understand traffic patterns - basically just counting visitors and seeing what's popular. Nothing invasive.

We take security seriously - maybe not as seriously as proper squat form, but pretty close:

• Encryption: All data transmitted to and from our site is encrypted using SSL/TLS. That's the padlock you see in your browser.
• Secure Storage: Your info sits on servers with industry-standard security protocols, firewalls, and access controls.
• Limited Access: Only staff members who actually need your info can see it. Not everyone gets backstage passes.
• Regular Updates: We keep our systems patched and updated to protect against new security threats.
• Password Protection: All staff accounts use strong passwords and multi-factor authentication where possible.
• Physical Security: Paper records are locked up tight when not in use. Old-school but effective.

Real talk though: no system is 100% bulletproof. We do our best to protect your data, but there's always some level of risk when you're online. If we ever have a data breach, we'll let you know ASAP and tell you what happened.

On your end, keep your login info private and use a strong password. Don't share your account with your training buddy, no matter how tight you are.

This is the big one. Your health info is super sensitive, and we treat it accordingly:

• Confidential Storage: Medical history, injury reports, and health assessments are kept separate from regular membership data with extra security.
• Professional Standards: Our coaches and trainers follow professional ethics around client confidentiality. They're not gossiping about your knee issues in the break room.
• Consent Required: We won't share your health info with outside parties without your explicit permission, except in emergencies.
• Emergency Protocols: If you have a medical incident here, we might need to share relevant info with paramedics or hospital staff. That's just common sense.
• Insurance Claims: If you're using health insurance for our services, we'll share what's necessary for your claim. You'll know what we're sending.
• Retention Period: We keep health records for 7 years after your last visit, which is standard practice and sometimes legally required.

If you're ever uncomfortable sharing certain health details, talk to your trainer. They can work with what you're comfortable disclosing, though it might limit what they can safely program for you.

We do train younger athletes, but with extra precautions:

• Parental Consent: Anyone under 18 needs a parent or guardian to sign off on membership and training programs.
• Guardian Access: Parents/guardians can access their kid's training info and progress reports. Transparency is key.
• Age-Appropriate Communication: We won't send marketing emails to minors without parental consent.
• No Public Posting: We don't post photos or videos of minors on social media without explicit written permission from parents.
• Supervised Training: Youth training sessions follow specific safety protocols and proper supervision ratios.

If you're a parent with questions about how we handle your kid's information, hit us up. We're happy to walk through our youth policies in detail.

Look, privacy policies can be confusing. If you've got questions, concerns, or just wanna clarify something, we're here to help:

We'll respond to privacy requests within 30 days, usually way faster. If you've got an urgent concern, call us directly.

Thanks for taking the time to read through this. We know it's not exactly light reading, but your privacy is worth the effort. Now get back to training - those PRs aren't gonna hit themselves.